Privacy Policy

What we collect and why

When you create an account at Monixbet, we ask for your name, address, date of birth and email. We do this because the law requires it. We must know who you are (Know Your Customer, or KYC). This helps prevent fraud, money laundering and illegal activities.

We also collect information about your payments. Which amounts you deposit, which casino games you play, when you play. This is needed to manage your account correctly and process payouts. We see your game history and the games you have played.

How we use your data

Your data is used to keep your account safe and functional. We verify your identity so that we can be sure you are who you say you are. We process payments – deposits and withdrawals. We support you via email or live chat.

We also use your data for compliance with laws. Gambling laws require us to keep certain information. We must be able to demonstrate that we keep out minors, that we have carried out KYC and that we combat fraud.

Your data is not used for marketing without your consent. If you want to receive emails about promotions, you must explicitly agree to this. You can unsubscribe at any time.

Who gets access to your data

We do not share your data arbitrarily. It goes to:

• Payment providers (to process deposits and withdrawals)
• KYC providers (to verify your identity)
• Our support team (to help you)
• Authorities (if the law requires it)

Payment providers such as Visa, MasterCard and local banks see your payment details. This is needed to transfer money. KYC providers such as Onfido or similar companies receive your ID and address to verify you. This is standard in online gambling.

We do not share your data with advertisers, sellers or other commercial partners. If this were to change, we will notify you of it.

How long we keep your data

We keep your data as long as your account is active. After you close your account, we keep certain information for several more years for compliance with gambling laws. This is legally required.

Payment data may be kept longer due to tax obligations. Some data we cannot delete because we have to keep it for regulatory purposes.

How we protect your data

We use 256-bit SSL encryption. This means that data is safe during transmission. We have two-factor authentication (2FA) with which you can secure your account.

Our servers are located in secure locations. Employees cannot simply view your data – there are access controls. We carry out regular security audits. But to be serious: no system is 100% secure. If there is a breach, we will inform you.

Your rights under GDPR

Under the European privacy law you have rights. You can ask which data we hold about you. You can have incorrect data corrected. You can request that we delete your data (under certain conditions). You can restrict the processing of your data.

You have the right to data portability – you can ask that we provide your data to you in a standard format so that you can take it elsewhere. You can object to certain processing.

To submit this, you can get in touch via [email protected]. We will respond within 30 days.

Changes to this policy

This privacy policy may change as laws change or our practices develop. We will announce major changes. It is your responsibility to check this policy regularly.