Responsible gaming

Gambling should be fun

Gambling is meant to be enjoyable. If it feels like a problem or if you play more than you want to, it is time to do something. We offer tools to help you play safely. This policy explains what those tools are and where you can find help.

Warning signs that something is going wrong

Sometimes you do not notice that gambling is getting out of hand. Here are signs you can watch out for:

• You play longer than you intended
• You play with money you need for other things (rent, food, bills)
• You lie to family or friends about how much you play
• You lose money and want to win it back straight away by playing more
• Without gambling you feel anxious or irritated
• People around you say you have a problem but you cannot stop

Do you recognise yourself in this? Then it is a good moment to seek help.

Tools in your Monixbet account

You can set limits yourself in your account. Go to settings and look for “Responsible Gaming” or “Play Limits”.

• Set a daily, weekly or monthly deposit limit
• Set a loss limit (when you lose this amount, your account closes automatically)
• Set a time limit (after X minutes the game stops automatically)
• Exclude yourself for a certain period or permanently

These limits are real. Once you set them, they cannot simply be removed. You have to wait until the period is over.

Help organisations in the Netherlands

These organisations offer free and confidential help:

• Centrum voor Gokverslaving – offers treatment and support
• Anonieme Gokkers – groups where you can talk with others
• GokHulp – telephone help and coaching
• Nationale Loterij Hulplijn – 0800-0200 (free, 24 hours a day)
• Nederlands Zelfuitsluitingsregister – exclude yourself from multiple gambling sites at once

These organisations help for free. Everything you say is confidential. There is no judgement.

If someone close to you has a problem

If your partner, family member or friend has a problem with gambling, you can: talk to them about it without judging. Say that you are concerned. Suggest that they get in touch with one of the help organisations above. Do not give money for gambling, even if they say it is for something else. Take good care of yourself. It is hard to live with someone who has a gambling problem.

Keep this in mind

Gambling is for fun, never for making money. If you lose money, it is gone. If you play with money you cannot afford to lose, then stop. Nobody wins every time. Big wins are luck, not skill. Never try to win back lost money by playing more. That only makes it worse. Asking for help is not weakness. It is sensible and leads you back to a better life.